Reviews Butlers Chocolate Cafe

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Erin - Gold Code For 20% Off : CATH6386
+4
Went here before this pandemic started, spent nice afternoon with a glass of ice dark chocolate and nice chocolate. Love their place and their chocolate.
5 months ago
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Sharon Louie
+4
Mum and I came to Butler’s for a cup of coffee after doing a bit of shopping. I got the almond milk flat white and she got the regular milk flat white. What I really like about Butler’s is that the chocolate comes with the coffee so overall, it’s an absolute deal. We tried the Irish bailey’s cream chocolate and the coffee chocolate and honestly, it wasn’t that amazing. The coffee chocolate didn’t have a strong coffee flavour (could be because we were drinking coffee lol) but the baileys chocolate was alright. The coffee here is pretty good, super strong and rich in coffee bean flavour! The man who was at the counter was kind too! He recommended chocolate to us.
7 months ago
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Arianaaa
+4
Best chocolate milkshake in the area! They use actual chocolate ice cream for the shake and it’s so thick and rich too. Always drink it there cos it’s definitely more worth it
Aug 16, 2019
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Lala
+5
We went to the Lambton Quay branch in Wellington which is not available for review (at the time of writing). We discovered it after walking around the city to look for a warm place stay while waiting for the rain to subside. Their drinks are very affordable and each drink comes with a piece of chocolate you get to choose. Their chocolate cheesecake mousse is also very tasty and not too sweet!
Jun 01, 2019
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Campbelljanelucy
+5
Bougie. Beautiful sweet treats on display, fell in love on the spot. My hot chocolate was amazingly melted chocolatey milky goodness, with a complimentary chocolate that was to die for. A date scone to keep it real. Light and perfect. Tables were clean, staff were nice. Thank you!
Feb 28, 2019
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Coffeequeen
+5
Bought a regular Mocha, which was so good, chocolatey and milky. Cute and fancy looking takeaway cup. Think they give a free chocolate piece with their coffees, which was pretty cool.
Feb 02, 2019
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LuNa The TuNa
+4
Many kinds of chocolate u can choose. also have chocolate drinks and chocolate cakes. Bigger space than Starbucks. Good to talk with friends.
Jan 27, 2019
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Renee
+4
Mum and I’s favourite place to go when we visit Sylvia Park! The matcha latte is not too sweet and you get a chocolate with each drink. Their baps and sandwiches are okay but the scones are bit doughy. But just based on drinks they’re awesome and the service is good too.
Dec 03, 2018
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Dolce Far Niente
+5
This is the best coffee in Sylvia Park. Have been going to S.P for years and have tried everyones coffee and have found Butlers to be consistently good. Raspberry & white choc muffins are delicious. The staff are friendly & efficient.
Dec 02, 2018
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LilMSunshine
+4
Good location inside Sylvia Park Mall. Always busy most of the day. Staff were ok, prompt service. They sell a good range of loose and boxed chocolates. Few selections of sandwiches and slices a bonus. Self serve cutleries and water so convenient for customers. Must visit chocolate shop at Sylvia Park.
Jul 25, 2018
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SJ
+4
Coffee has always been great here and the free choice of chocolate is always a fave. Beautiful rich chocolates, which are great for gifts. Caramel flavoured sweets were amazing.
Jul 20, 2018
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Annie Ren
+4
Great cafe specializing in chocolate treats inside Sylvia Park mall! They have a range of handcrafted chocolates as well as waffles and delicious chocolate desserts! Certainly a great place to relax and reward yourself after some shopping at Sylvia Park!
Jul 14, 2018
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Rosanne Choy
+5
Decided to have cake and hot chocolate for lunch one day in April. Cookies and cream cheesecake was delicious. Chocolate mud cake was real rich. The chocolate we bought was smooth and creamy. The white hot chocolate was really sweet and the marshmallows complimented the drink really well.
Jul 01, 2018
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Pinny Quinlan
+3.5
This is great for the kids if your like me and need your coffee fix.. this will keep them entertained as they dip away into chocolate.. silence is gold..love it. Situated in a great spot when you need to rest your legs from the shopping and refuel on a coffee.. the cholocate treats got the kids covered. Nice
Oct 10, 2017
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STRADS
+4
After a quick bite at Pakuranga, I had an appointment at Sylvia Park. Having arrived too early, we visited Butlers for coffees.  I had a cappuccino & my wife had a Mocha latte frappée. All coffees came with a free chocolate of your choice.  The "Chocolate Temptation" was good.  My orange crunch was special.
Oct 10, 2017
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F00dL0v3r
+3.5
Visited again today. Good environment for a chat with friend. May give it a try if you are a chocolate lover. They serve variety of hot chocolates.
Oct 07, 2017
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Raiinac23
+4
Went on a Friday night for dessert with friends and it was really nice. Great service and even more friendly staff. Everything was just worth the money so would definitely go back and recommend to others. Thank you :)
Aug 25, 2017
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Janice McCartain Dagg
+4
Managed to get one of those coupons online, we got 10 chcocolates for $10. Which I thought was a bargain price for these handmade chocolates.  We did have to drive a bit to get here as we are from west but it was well worth it. They were decadent and delicious. I would love to go back and try some of the cafe menu items if we are in the area again.
Jul 09, 2017
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Kerryj
+3.5
A good place for a chocoholic. This is the cafe I keep coming back to at Sylvia Park Mall, mainly because of its quieter ambiance. The coffee is ok and there are lots of hot chocolate options. You get a  free chocolate with your drink order. The cabinet is full of the usual options, this last visit we got a chocolate mousse cake and a pecan tart. Both were very good and very sweet.
Apr 08, 2017
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Lucille Sia
+4
Ordered the brownies sundae after a stroll around the shops. For someone with a sweet tooth it was definitely good and not overpoweringly sweet. Loved that it came with vanilla ice cream apart from the sundae itself. Only one person behind the counter but service nonetheless was excellent. Price on the high side. A must place to visit if you come to Sylvia park.
Nov 06, 2016
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Neil Fibbens
+4.5
Go almost every weekend to get another great hot chocolate. In my view its the best hot chocolate in town and sets you up nicely with the bonus chocolate treat selection prior to a wonder around the shops.
Oct 15, 2016
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Mp Dk
+5
Great Flat white this morning at Butlers Chocolate Café in Sylvia Park - lovely bacon bap and cheery chatty staff - it was a very nice start to my tuesday - will be back !
Jun 28, 2016
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Michelle Hwang
+3.5
Grabbed one chocolate and ice-cream combo there. Could not remember the price but acceptable. The chocolate cheese cake was quite sweetly, it's better to have it with a bitter coffee or tea. Friendly staff.
Jun 13, 2016
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Verbing Nouns
+4
As one who isn't swayed by the persuasive powers of chocolate, it was nice to stumble into a space that turned out to be a pretty swell addition to a mall that's otherwise an enclosed version of every other franchise-dominated area in Auckland City. After discovering that shoving cookies into hot chocolates are a thing, I may never look back. It was well worth the price-of-an-ordinary-chocolate-drink, and also something I'd recommend pitching to every child who still believes in Santa Claus. And in spite of the chaotic line building up behind me, the guy behind the counter still managed to point out that yes, on top of all that moose and cookie and liquid chocolate, one gets to claim complimentary actual chocolate. It's even fancy stuff so take that, every other artisanal chocolate eatery! Enjoy your 4.1 out of 5, Butler's, and not just for the bearded, guylinered man behind the counter's sartorial efforts.
May 01, 2016
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Kelsie Smith
+4
Had a really enjoyable experience here 26.03.16, most made by the lovely waitress. Time would have approximately been 2-3pm.
I was by myself and ordered a Chicken and Cranberry Panini and an iced caramel mocha from memory. Panini was delicious and served nice and hot. Cheese melted, like a great cheesy Panini should be. Drink was also very lovely, but I'd say of an average cafe standard. Also had a bailey's cheesecake slice which was absolutely beautiful! Fast service, made even better by a waitress who cared. Most impressed!
Mar 31, 2016
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Rachel
+3.5
When I first entered Butler's Chocolate Cafe, I noticed their clean, prestigious and pristine looking environment. I like the design of how everything is placed. They also offer soft comfortable chairs, not just wooden. We had a good staff member serve us when we ordered. The only thing was that we felt a little rushed to choose something because there were selected choices to choose from.

Order:
-Marshmallow hot chocolate: Four marshmallows were in my drink. It had a nice concentration of sweetness and I liked the size of the drink
-Butler's dark chocolate brownie: strong richness in sweetness
-Foiled heart (small chocolate): sweet with a chocolate coated outing and gooey insides.
-Chai latte: Very nice taste.
-Chilli Verde (small chocolate): Interesting taste with slight burning sensation in the mouth later.
-Macadamia slice: Just right for me as it was not too sweet like the brownie

This place feels awesome to eat at and a nice place to treat yourself.
Feb 06, 2016
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Yusoff Kamal
+4
This is going to be one of my fav dessert place in sylvia park! I just love the store concept...very stylish and spacious.

The milkshake is awesome and the chocolate is Devine. It's a great place to take your date or a large group.

The service is great. The staff is very attentive and they make you feel welcome.

A must go ...after shopping around the mall ⭐

Feb 04, 2016
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Emily
+5
Brought a grab one voucher for this place so came on a Thursday with a coworker for lunch. Yum yum yum! We both brought a savory items as well as a slice, a hot chocolate and a handmade chocolate. We couldn't finish as we had overindulge. I will be coming back with the hubby and kids.
Nov 16, 2015
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Divya Anand
+4
Nice change :)
Have variety of chocolates, quite lively.
Please be prepared to wait for 10-15 mins but waiting was worth it.
Found Staff quite friendly.
Nov 04, 2015
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FnWaficionado
+4.5
Pleasantly surprised. I went in for a try despite the previous posters comments I ordered my difficult version a hot drink, being a single. Short. Black. Mocha. The counter girl was very friendly and had a big smile, impressive considering my big demands for a very special order. The Barista surprised me when he asked how much chocolate I wanted. I said probably only a small amount to which he began pouring generously with a smile. I ordered a decadent 60 percent dark chocolate brownie with my drink and both were delightful. I cannot comment on table service, but the counter service was excellent
Oct 18, 2015
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Polash Shariful Hasan
+5
Nice place to have chocolate and desserts. Loved thair inside sitting arrangements. Taste is good. Service is also good. Price is ok. Recommend to all.
Oct 15, 2015
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Aucklandfoodlover
+4
Amazing chocolates. This place is my go to place for some mix and match chocolates. Each piece is $2.20. My favorite is the chocolate truffle.
Sep 24, 2015
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Kiwi Foodie
+3.5
Tucked away at one end of Sylvia Park, this cafe beckons to the chocoholic with its carefully arranged rows of gourmet chocolates. Many a time have I fallen prey to the siren’s call while shopping, but on previous occasions, I usually managed to restrict myself to only a hot chocolate. Today, however, the new(?) menu removed any possibility of such prudence. There was now a tempting array of cakes, tarts, and waffles to choose from, accompanied with chocolate flakes, chocolate sauce, ice cream, and a Butlers chocolate. Obviously, I succumbed remorselessly.

I selected the Baileys cheesecake – which was good, if a bit small. The accompaniments went well with it, though the chocolate sauce was disappointingly watery. Their hot chocolate was rich and satisfying as always – I typically go for a simple dark hot chocolate, as the marshmallow and cookie varieties are a bit over-the-top for my taste. All hot chocolates come with a piece of Butlers chocolate of your choice, which is probably the main reason I usually end up here instead of Theobroma at the other end of the corridor. :)
Oct 02, 2014
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Jason McAlcott
+5
I'm so excited to find Butlers in Auckland. Its always been a great place to over indulge in all things chocolate.
Took my family in for coffees and ended up with Chocolate Sundaes. Yum!
I'll be back again soon
Dec 13, 2013
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Kelly Joseph
+4
I've been wanting to try this store for sometime, and since I also got a deal for my family and I, I thought this was great timing.
They were extremely busy as it was a weekend and a Saturday. The staff were prompt and didn't keep us waiting. I was with four thirsty and hungry teenagers eager to see what was on offer. The staff were also very friendly and patient as we took some time to decide on what we wanted to order, even though there was about five to six other people waiting. We all ended up with the Butler's hot chocolate, gluten free brownie's and chocolate brownies. We also got complimentary chocolate's to the kids delights. My teenagers are quite fussy when eating and drinking. I must mention this, make sure you've had a solid meal before this as the chocolate drinks mixed with the devine gluten free brownies, downed with the complimentary chocolates can be quite overwhelming and very rich. That's what's to be expected when you come to a chocolate store.lol. I had the caramel hearts with a peanut. This was devine and I would tell everyone to get the gluten free brownies as the kids raved about them. Soooo moist and goooey, my other teenager got the normal brownie and couldn't finish it off as it was too much. Hence the other teenagers with the gluten free brownies were devoured. Great store, attentive and friendly staff made a good impression on us. It does get rather busy so try and order quickly, and get a seat quickly as this store does fill up fast.
Oct 15, 2013
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Henry Aire
+4
Stumbled across this place yesterday - escaping the rain. I was particularly cold and miserable so I was in the mood for a Hot Chocolate.

The young lady who served me was smiley and chatty - this place has a whole menu of Hot Chocolates so I asked for some suggestions and I settled on a Dark Hot Chocolate. You get to chose a chocolate here also so I picked a Dark Truffle to go with the Hot Chocolate. The decor is bright and warm with seats and some long leather benches - the leather seats at the back looked more inviting as I could watch the rest of the what was happening in the mall.

My Dark Hot Chocolate arrived in a glass - it looked very rich and tasted quite strong - it's definitely not a drink to be rushed - but I savoured every last drop - rich creamy dark chocolate - just the warm-up I needed on a wet Auckland afternoon.
Jun 19, 2013
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Bubblegumkids
+4
Visited the Sylvia Park store over the weekend, it was very very busy, to the point that while I was waiting the line was out the door... however the staff took it all in there stride, greeting my family as we got to the counter, talking to the kids and even giving them a free chocolate even though the kids didn't get anything to drink... The service was fantastic, the food was amazing and the coffee was just how I like it, strong and well made.. I think that other cafes in the mall can learn a thing or two from this cafe...
Jun 04, 2013
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Libby
+5
Got a $10 voucher deal (2xhot drinks, 2xslice, 2xchocolates) and took my Mum and two kids there today, 24 May 2013. I had read the reviews on this website and was a bit concerned, but it was totally different from what I'd read - it was brilliant. The ladies on the counter were so great- my little girl can't have dairy so they went and got a special chocolate for her that doesn't have dairy, and my Mum had a green tea which she said was lovely. I had a soy latte which was delicious, and we also got a chocolate brownie and caramel slice to share. I would definitely go there again, and I did see that you get a free chocolate with every coffee so that sounds great too! It was a great day out. Would definitely recommend. Tables all very clean, and all staff very friendly and helpful.
May 24, 2013
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Leigh Beattie
+4
I went to redeem a voucher for chocolates, they are really very good rich and decadent like good chocolate should. The service was fine so no complaints, did not have food or coffee.
Oct 01, 2012
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Aucklandholic
+3.5
Butlers is a sweet place to take a break when you're in Sylvia Park. Originally from Ireland, the Irish chain of cafes is renowned for their complimentary piece of chocolate chosen from their cabinet with every beverage ordered... And this one is no exception. My friends and I ordered a few coffees and cakes, coffees were decent and the cakes yummy. The chocolates were also tasty and really sets the cafe apart from the other chains. Service was friendly but I would suggest for them to perhaps jazz up the decor a little as the ambiance is a bit plain. All in all, Butler's is a good place to go when you need a caffeine fix or some quality chocolates.
Jun 28, 2014
4
Dennis Niu
+4
I saw this store and had to go in and check it out A intimate cosy cafe A few tables availableto sit and enjoy your orders.. I liked the chocolate gift 🎁 choices .. amazing for the chocolate lover's. The lemon coconut 🥥 muffin 😋 was delicious and the signature Sunday 😋 Staff was great even explaining the different types of chocolate. They serve coffee and tea with milk shakes and sundaes 🍨 etc. Most definitely will be coming back for some more treats
5
Albert Jans
+5
While shopping at Sylvia Park I called into Butlers Chocolate Cafe. I had a wonderful piece of carrot cake, washed down with a delightful long black. I was pleasantly surprised to select a complimentary chocolate and I chose the chilli 🌶️ chocolate. Which was surprisingly spicy and very delicious. Because the popular cafe was so busy, seating was at a premium. I invited a wonderful couple to share my table and we had a wonderful conversation which added to the experience. Will definitely return.
5
Yasir Arafat
+5
Loved all the chocolate flavors I tried, specially the one with coconut. Thanks to Emily for the suggestions. Great food and friendly service. Amazing!
5
w wang
+5
Had a lovely cup of flat white while enjoying my afternoon session of Animal Crossing. The coffee was perfect and for the price you still get a choice of a piece of chocolate, compliment of the cafe. The cafe is very clean and the staff is friendly and helpful. Highly recommended!
5
Jung Eun Kim
+5
As a coffee lover~ coffee is definitely thumbs up! As for Chocolate mousse~ mmm~~~melts in the mouth. Chocolate and coffee, good match (sorry about pic always forget take it before.)
4
g k
+4
Portion sizes look suspiciously small, but the food is so decadent and rich that you won't end up finishing whatever you order, to be honest. Chocolate lava cake is a must have, as are their small delectable bite sized chocolates. The milkshakes were also good!
5
Christina
+5
Strong coffee but with a piece of exquisite chocolate, it was fantastic
4
csibpip
+4
Coffee was ok but not especially good to be honest. The chocolate we had was tasty
4
Odette Sassman
+4
Haven't been to this place in a while. Their hot chocolate was good. The chocolate mousse cake was yum. We even got to choose 3 chocolates for us. Was yum all around.
5
Imran Mohamed
+5
They’ve got a good dark hot chocolate. Nice selection of Chocolates too.
5
Sai Kumar
+5
Nice chocolates, make sure u try the chillie chocolate...its weirdly nice... Chocolates are less Sugary 6 for $12 is real deal.. U get a free chocolate with every coffee too..
5
robyn wyatt
+5
Love love love, free choc with your coffee, go here every time we go to Sylvia park - coffee is perfectly to our taste :)
5
George
+5
Great coffee.. Free chocolate with every drinks
5
damien phelipeau
+5
The chocolates are so yummy. Took milkshake and chocolate and ice cream. Just lovely. Go for dessert
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