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I had one of the most incredible customer service experiences of my life in this Subway, and almost a decade on, the memory still brings me joy.
Some mates and I were stuck in Picton for a week (long story) and when the subject of trainhopping to get home sparked up, we figured we'd get some Subway for breakfast and pose as hungry tourists while scoping out the rail yard. Well, I was in for a treat.
I asked the young lady working there - the only one in the shop to service not just us, but a bunch of hungry patronage - if I could order something custom, and she replied, "You can have it any way you like!"
So I enquired more, asking if I could perhaps have a footlong sub with, say, a breakfast menu pick on one side, and a lunch on the other - to which she sternly and slowly replied, while maintaining eye contact, "Sir, you can have it any way you like."
I proceeded to order a footlong Italian herbs and cheese monstrosity of a sub with bacon and eggs on one side, topped with meatballs and smoked cheese, and pork riblet, 3 pepper chicken, bacon, double cheddar cheese, and every salad on the other. Told her to charge me whatever was necessary and she just grinned and shook her head.
Only cost me about $40 and was such a hilariously great moment that I'm giving you a 5 star rating again now, just for hiring that chick. She'll probably never see this, but what an absolute legend - Subway Picton will always be one of my favorite breakfast blowout experiences.
Subway is always a healthy snack. Quick and easy. Choose you'r own fillings to suit your taste.
Hasini Wanigasuriya Mudiyanselage
+5
The people serving make this place worth going to, so friendly and kind! Really great customer service
Honestly the best customer service I’ve received in such a long time. Thank you so much! Whoever the lady was that was running the shift this morning by herself and made my family all those veggie subs, you’re honestly awesome and made our experience so much more enjoyable!
One of the best subways I’ve been to so far thanks to that lady, keep up the good work!
EDIT: Just wanted to add that the customer service and food was so good that it made me write my first google review lol
Really enjoyed this subway restaurant highly recommend
Good, fresh and convenient.
Best gluten free subway wrap I’ve had to date! The lady today 4th October at 11.30am made the wrap so well and folded to perfection! So enjoyable to eat without stuff falling everywhere
Awesome service and good knowledge of products.
Great service, was pleasantly surprised by the quality of food, especially considering all the other negative comments. 7.2/8.9, would definitely recommend.
I loved the food but the customer service could be way better !! the till went down so the lady used a calculator to add up what we owed 20 minutes after we payed her she yelled out to us at our table that she made a mistake and we still owed her another $5 please train up your staff properly we didn't like being disturbed after we have drove down from the North Island to the South Island we were very hungry and tired .
The man who served me was informative with his menu while I was trying to decide what to have and he was kind and chirpy. He also gave me a free cookie. I will definitely be returning, one of the best subway experiences I've had. Thanks for caring mate 👍 👍
Such a lovely place with friendly and accommodating staff members despite a difficult order and children. The name tag said Jo but unsure of her young co-workers name. Both were very pleasent to deal with. Good old fashioned service at this store. I'll probably come back next time I'm in the area. Also no confusing and difficult covid procedures and hoops to jump thru.
Really nice people and so much ethusiastic...loved it, the food was nice
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