First time customer. It's good value for money. Not sure I'd go again though. Time will tell. As far as value for money goes it hits the mark. But I sense this whitty NZ brand seeks more than just that. It'll come down to their corp strategy vs current situation. I ordered a Legend burger on Cheapskake Chewsday. PROS: Great value with the special + tasty end product + staff apologised twice on handover for the 10min delay. CONS: 10min delay + without acknowledgement when waiting + didn't attend to me twice when I went to the counter to enquire whether I had maybe missed my pickup (boys did seem very busy) + staff need some etiquette training or leadership (*). *Firstly, remember that when waiting customers have nothing else to do but wait... especially when unaware whether the wait is to be expected or if they missed their call... they watch the action through the semi-open plan kitchen. And they see you eating whilst prepping. Not the best look. Yes eating is expected. Just do it out of sight away from food prep. Standard/best practice. Secondly, when a customer (a dine-in) comes to you to claim you processed him the incorrect burger, don't second guess it. Just offer him to correct it. It could have been you, or him, does it matter? He'll now leave displeased thinking you did him wrong. Not worth the loss of repeat clientele nor absence of word of mouth. Pretty sure I also caught some mild smack talk on the back of that exchange so also remember open plans means voices carry further.