Service is great, the staff is always really friendly! I always order takeaway, and at this point, the staff even recognise me and my order. I don't even have to approach the counter because they give me my order as soon as I walk into the door.
Occasionally they've messed up our order, but in all fairness, these were nights where trainee staff would've been working. When there is a problem, the staff are happy to offer refunds or free goodies to make up for it.
Staff are always super friendly, read back the order, wish us a good evening etc. They really follow all the correct protocols (I use to manage a burgerfuel). They messed up our order once but rectified with refund and vouchers so it wasn’t a big deal. We visit every 2 weeks and it is consistently good!
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